退款政策


Refund Policy for  Domestic (Australia)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Chic@chiccart.shopping. Please note that returns will need to be sent to the following address: 4 Peter Cl, Bracken Ridge , 4017 QLD, Australia. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chic@chiccart.shopping


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at shijujohn461379@gmail.com.

Return Address:

Chic Cart Online Shop
4 Peter Close 

Bracken Ridge 4017
QLD 
Australia 

6. Contact Us:
If you have any questions or need assistance with your return or refund, please contact our customer service team at shijujohn461379@gmail.com

We value your satisfaction and aim to make the return process as easy and convenient as possible. Thank you for shopping with Chic Cart Online Shop!


Foreign Policy for Chic Cart


Policy Date: 14/2/2025

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Chic Cart Foreign Policy

Chic Cart is committed to fostering positive relationships with our international partners and customers. This foreign policy outlines our operational guidelines regarding international transactions, customer service, and our specific refund policy.

Objectives

  1. To promote transparent and fair practices in international trade.

  2. To ensure customer satisfaction while protecting the interests of Chic Cart.

  3. To provide clarity on our refund and credit practices for international customers.

Guidelines

1. International Transactions

  • Chic Cart welcomes customers from all countries and aims to provide a seamless shopping experience across borders.

  • All international orders are subject to local customs regulations and may incur additional taxes, tariffs, or fees, which are the responsibility of the customer.

2. Customer Service

  • Our customer support team is available to assist international customers with inquiries related to products, shipping, and transactions.

  • Response times may vary based on time zones and the volume of inquiries.

3. Refund and Shop Credit Policy

  • No Returns from Foreign Countries: Chic Cart does not accept returns from international customers outside Australia.

  • Refund Eligibility: Customers are eligible for a refund if:

    • The product is not delivered.

    • The product arrives damaged or broken.

    • A product part is missing.

    • The wrong product is received.

  • Refund Process:

    • Customers must submit a refund request with video proof within 30 days of receiving the product.

    • Approved refunds will be processed within 10 days after verification.

  • Shop Credit: If a return is approved for an issue other than those listed above, customers will receive store credit equivalent to the purchase amount for future purchases on the Chic Cart platform.

  • Return Shipping Costs: Customers are responsible for return shipping costs. Chic Cart is not liable for any lost or damaged items during the return process.

4. Dispute Resolution

  • Any disputes arising from international transactions will be addressed through our customer service channels. We are committed to resolving issues amicably and efficiently.

5. Compliance with Local Laws

  • Chic Cart will comply with all applicable international laws and regulations regarding e-commerce and consumer protection. Customers are encouraged to familiarize themselves with their local laws concerning online shopping.

Conclusion

Chic Cart values its international customer base and strives to create a positive shopping experience. By adhering to this foreign policy, we ensure clarity in our practices and maintain the trust of our customers. For any questions or further clarification regarding this policy, please contact our customer service team.

Contact Information: